Pulsz TV Privacy Policy – How We Handle Your Data

1 Who We Are

Pulsz TV is an online gaming and sports betting entertainment platform operated at pulsztv.pro. The platform is designed specifically for players in Pakistan and offers Sports Betting — with a strong focus on Cricket and PSL — along with Live Casino games and Bingo, all managed through a single account and PKR balance.

This Privacy Policy applies to all personal information collected through the Pulsz TV website and mobile application. By using the platform and creating an account, you acknowledge that you have read and understood this policy. If you have questions about how your data is handled, our support team is available to assist.

2 What Personal Data We Collect

We collect different categories of personal information depending on how you interact with the platform. The main categories are as follows:

We do not collect sensitive categories of data such as religious beliefs, political opinions, or biometric data beyond what is strictly required for age and identity verification.

3 How We Collect Your Data

Personal data is collected through several channels across the Pulsz TV platform:

• Direct input: Information you type in when registering an account, updating your profile, submitting verification documents, or contacting support.
• Transaction processing: Financial details collected when you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, or bank transfer.
• Automatic collection: Technical and usage data gathered automatically as you browse the platform, place bets, or interact with Live Casino and Bingo features.
• Cookies and similar technologies: Session data and preference information stored on your device to keep you logged in and improve your experience. See Section 7 for more detail on cookies.
• Third-party sources: In limited cases, we may receive information from payment processors or fraud prevention partners to verify the accuracy of data you have provided.

4 Why We Use Your Personal Data

Every piece of data we collect has a specific, legitimate purpose. We do not use your information for anything beyond what is described below:

• To create and manage your Pulsz TV account and verify your identity and age.
• To process deposits and withdrawals in PKR via your chosen payment method.
• To operate Sports Betting, Live Casino, and Bingo services and keep accurate records of your activity.
• To detect, investigate, and prevent fraud, money laundering, account abuse, and prohibited conduct.
• To send you important service notifications — such as deposit confirmations, withdrawal status updates, and account security alerts.
• To respond to queries you raise through our support channels.
• To improve platform performance, fix bugs, and enhance the user experience based on aggregated usage patterns.
• To send you optional promotional communications about bonuses or platform updates, where you have given consent to receive them.

5 Data Sharing with Third Parties

Pulsz TV does not sell, rent, or trade your personal information. We share data with third parties only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, and banking partners receive the minimum necessary financial and identity data to complete your transactions securely.
• Identity verification partners: Where a third-party service is used to verify your CNIC or confirm your age, they receive only the documents required for that specific check.
• Fraud and security services: Data may be shared with partners who help detect and prevent fraudulent activity, bot usage, or account abuse. These partners process data strictly for security purposes.
• Technology and hosting providers: The infrastructure that runs pulsztv.pro and the Pulsz TV app is supported by third-party cloud and hosting services. These providers have no independent right to use your data.
• Legal obligations: If we are required by law, court order, or a lawful authority to disclose certain information, we will comply with that obligation.

All third parties with whom we share data are contractually required to handle it securely and use it only for the specific purpose for which it was shared.

6 Payment Data & Financial Privacy

Financial transactions on Pulsz TV are processed in PKR only. When you deposit or withdraw funds using JazzCash, Easypaisa, Raast, or a bank transfer, you are sharing payment account details with us and with the relevant payment processor. This data is handled with the highest level of care.

• Full payment account numbers are not stored in plain text on our servers after a transaction is processed.
• Pulsz TV does not store your JazzCash or Easypaisa PIN or any equivalent authentication credential.
• Transaction history in PKR is retained on your account for record-keeping and dispute resolution purposes.
• Withdrawal requests are only processed to payment accounts registered under your own name. This is a security measure to protect your funds.

7 Cookies & Tracking Technologies

Pulsz TV uses cookies and similar technologies to provide a functional, personalised experience on the platform. Here is what we use and why:

• Essential cookies: Required for the platform to function. These keep you logged in during your session and remember your preferences. They cannot be disabled without breaking core features.
• Analytics cookies: Help us understand how players navigate the platform — which sports markets get the most traffic, how the Bingo lobby is used, and where players encounter issues. This data is aggregated and not linked to individual identities.
• Security cookies: Used to detect unusual login behaviour, prevent session hijacking, and identify suspicious activity on your account.
• Preference cookies: Remember settings you have chosen, such as your preferred deposit method or notification preferences.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but some features may work less smoothly.

8 How Long We Keep Your Data

We retain personal data only for as long as it is needed for the purpose it was collected. The general retention periods that apply are:

• Account data: Retained for the lifetime of your account and for a defined period after account closure to allow for dispute resolution and record-keeping.
• Transaction records: Financial records in PKR are retained for a minimum period in line with standard record-keeping practices to support audits and dispute resolution.
• Verification documents: Identity documents such as CNIC copies are retained for the period required to satisfy our verification obligations and are securely deleted thereafter.
• Support communications: Messages exchanged with our support team are retained for a reasonable period to maintain context for ongoing issues and quality monitoring.
• Usage and technical data: Aggregated analytics data may be retained indefinitely, but this data cannot be used to identify individual users.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

9 Your Rights Over Your Personal Data

As a Pulsz TV account holder, you have the following rights with respect to your personal information:

• Access: You can request a summary of the personal data we hold about you at any time.
• Correction: If any information we hold about you is inaccurate or out of date, you can ask us to correct it. You can update most details directly through your account settings.
• Deletion: You can request that we delete your personal data. Note that some data must be retained for a period after account closure for legal and record-keeping reasons, but we will delete everything that we are not obliged to keep.
• Restriction: In certain circumstances you can ask us to limit how we process your data while a concern is being investigated.
• Objection: You can object to us using your data for marketing communications at any time, and we will stop immediately.
• Portability: You can request a copy of your data in a structured, commonly used format.

To exercise any of these rights, contact our support team. We aim to respond to all data-related requests within 14 days. Where a request is complex, we may need up to 30 days and will let you know if that is the case.

10 Children & Minors

Pulsz TV is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account, use the platform, or provide any personal information.

If we discover that a user is under the age of 18, we will close the account immediately and delete all associated personal data as quickly as reasonably possible. If you are a parent or guardian and believe a minor has registered on Pulsz TV, please contact our support team straight away so we can take action.

11 Security Measures

Protecting your personal information is something we take seriously at Pulsz TV. The security measures we have in place include:

• Encryption of data in transit between your device and our servers using industry-standard protocols.
• Encrypted storage for sensitive account and financial data.
• Restricted access controls, so that only authorised team members can access personal account data, and only when their role requires it.
• Ongoing monitoring for unusual account activity, suspicious login attempts, and potential data security incidents.
• Regular internal reviews of our data handling practices to identify and address potential vulnerabilities.

No system is completely immune to security risks. In the unlikely event of a data breach that affects your personal information, we will notify affected users as quickly as possible and take immediate steps to contain the issue.

You also play an important role in keeping your account secure. Use a strong password, do not share your login details, and contact support immediately if you notice any unexpected activity on your account.

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable data practices, or improvements to the clarity of our existing commitments. The date at the top of this page will always reflect when the policy was last revised.

Where a change is significant — for example, if we start collecting a new category of data or change how we share information — we will make reasonable efforts to notify registered users through the platform or via their registered contact details. Continuing to use Pulsz TV after an update to this policy means you accept the revised version.

We encourage you to review this policy periodically so you are always up to date with how your information is being handled. If a change is something you are not comfortable with, you are free to close your account and withdraw any remaining balance.

13 Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or the way your personal data is handled on Pulsz TV, please get in touch with our support team. We take all privacy queries seriously and aim to respond within two business days.

For general account help, visit the FAQ page where common questions about account management, deposits, and withdrawals are answered in detail.